During the inquiry, comments were made concerning delayed responses to radio calls from the fireground to the IMT. In fact, 99% of calls were answered promptly by the operators (I was there or listening from elsewhere), who immediately followed protocols by recording the message and passing it to the duty officers. In life and death situations e.g. when permission was sought to lift, in a water bucket, the pilot of a downed helicopter which was being encroached by fire, the operator immediately broke into a meeting to get the Commander to the radio. (The downed pilot had already been lifted when the Commander got to the radio!) In other situations, the protocol called for messages to be placed in a basket, which was checked from time to time. I cannot help but wonder if the Amateur operators were used as a scapegoat for a system considered inadequate by some.